As Executive Vice President Cloud and Support Services, Rick holds domestic and international delivery, support and operational accountability. He also leads large-scale, complex programs that marry processes with technology to help our clients remain available, adaptable and operationally excellent.

  • Education: Rick’s undergraduate education and his Master’s of Business Administration (MBA) in Finance and International Business from Southern Illinois University, as well as his numerous certifications and awards from IBM, Microsoft, and other industry leaders, provides him the unique skill set of possessing technical acumen as well as business understanding of information technology and its applications to business and organizational issues.
  • Experience: Rick brings extensive professional services experience to Harmonic, including multiple U.S. and EMEA tech startups, cloud and digital platforms, EMEA, LATAM and APAC solutions experience, vendor selection, and client partner to some of the world’s fastest-growing and best-known brands. Rick’s international experience gives him an important, multicultural edge in situations where intrinsic knowledge of our client’s global supply chain is necessary to identify, evaluate and implement the best enterprise solution.
  • Prior Roles: Before his current position at Harmonic, Rick built a national sales and operations hub for a UK-based software firm. He also served as Principal for NTT Data’s National Business Transformation Practice and helped to build their IT Strategy and PMO Centers of Excellence. Rick has advised Microsoft on Platform-as-a-Service (PaaS) and served on IBM’s Partner Organization Global Advisory Board, where he provided recommendations on corporate and business unit strategies prior to commitment.
  • Hobbies/Passions: Rick is an accomplished martial artist who still competes in full-contact tournaments around the globe. His no-nonsense approach to self-defense for the general public continually receives rave reviews from students. Rick lives in Chicago but finds time for hiking in the mountains surrounding Tucson, Arizona.

BACKGROUND

Rick’s extensive management, consulting, and high level engagements for large (Fortune 500), mid size, small, and international organizations across a broad variety of industries, including government, healthcare, insurance, ecommerce, manufacturing, and financial, has provided him with the experience to understand the best methods to drive business value utilizing IT.

Rick has led the following significant engagements

Managed, designed and approved architecture, and provided quality assurance for the highly talented cross functional team putting in the Fraud Prevention system for the online travel company Orbitz, saving the business millions of dollars annually in credit card fraud prevention.

Architected the Relationship Management Portal for Zurich, an online, real time, digital dashboard based portal which provided increased product density and revenues by capturing and routing information about accounts to the interested parties.

YEARS OF EXPERIENCE: 20+

Industry Experience:

  • Industrial and Manufacturing
  • Energy
  • Cable/Telecommunications/Internet and Wireless
  • Gaming and Casino
  • Consumer Products
  • Insurance
  • Online Retail & eCommerce
  • Financial Markets and Services
  • Life Sciences
  • Logistics and Transportation

IT Value & Growth

  • Innovation
  • Virtualization/SAAS
  • Cloud Computing
  • IT Strategy/Governance
  • Portal Architecture
  • Business Intelligence/Reporting
  • Digital Architect, Web and Mobility
  • Support Services Management
  • Quality Assurance
  • Business Analysis

Business Value & Growth:

  • Chief Operations Officer
  • Chief Information Officer
  • Merger/Acquisition Process
  • Enterprise Architect
  • Process Definition & Redesign
  • Organizational Change Management
  • Customer Relationship Management
  • Program Management/PMO
  • B2B/B2C Web Product

International Experience:

  • Brazil
  • Italy
  • England
  • Scotland
  • Bulgaria
  • Canada
  • China
  • India
  • Pakistan
  • UK
  • Ukraine